Provide service at the Chapter or Hero Care Network Center:
- Support the Red Cross mission of preventing and alleviating human suffering in the face of emergencies
- Maintain strict confidentiality of any case notes, names and other personal information in accordance with Red Cross policies
- Support and follow Service to Armed Forces (SAF) policies, procedures and protocols related to Red Cross client services
- Interview callers; coordinate requests for service to include recording all client info into the SAF Case Management System; perform outbound activities including: obtaining verifications; delivering messages; coordinating case management services with the jurisdictional chapter/station, and/or providing other follow-up actions needed for complete and timely client service; understand and apply Red Cross and SAF policies consistently and correctly
- Determine eligibility for Red Cross services by assessing client needs and providing appropriate service to clients including referrals to other agencies
- Make follow-up calls to military members and/or families to determine additional needs; log case notes.
- Acquire a working knowledge of local, state and federal resources aiding military members, families and veterans
- Maintain professionalism and conduct as stated in Red Cross policy
